Refund Policy
Last updated 29 October 2026 · Operated by Planarc, Andhra Pradesh, India
Payments are processed by Paddle.com, our Merchant of Record, so refunds are paid back by Paddle to the card or account you paid with.
1. Failed runs: automatic
If a tool run fails or its result does not pass our checks, the credits for that run return to your account automatically. You don’t need to ask.
2. Credit packs: 14 days if unused
You can get a full refund for a one-time credit pack (Starter, Plus or Pro) within 14 days of buying it, as long as none of that pack’s credits have been used. When the refund is approved, the pack’s credits are removed from your account.
3. Monthly plan
You can cancel Home Pro at any time, and no further renewals will be charged. We refund the latest monthly payment if you ask within 14 days of that charge and have not used any of that month’s credits.
4. A result you are unhappy with
If a delivered result is clearly wrong (for example, a render that does not match your plan), tell us within 14 days through the contact form with the result link. We will re-run it or return its credits.
5. How to ask
Use the contact form with the email on your account and your Paddle order number (it’s in your receipt email). We usually reply within 24 hours, and approved refunds usually reach you in 5 to 10 working days, depending on your bank. Your rights under consumer law in your country are not affected.